Frequently Asked Questions
Everything you need to know about shopping with Cosette
Are all products sold on Cosette authentic?
Yes, we guarantee the authenticity of every item. We source our collections directly from authorized boutiques and luxury suppliers in Europe, ensuring each piece comes with its original tags and authenticity cards where applicable.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders. For international shipping, please allow 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window for all full-priced items. Products must be returned in their original, unworn condition with all security tags and packaging intact to be eligible for a refund.
Do you offer international shipping?
Yes, Cosette ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options such as Afterpay and Klarna for eligible customers.